1. What is the difference between electronic (or digital) submission of Livescan fingerprints and ink-and-roll fingerprinting?
Livescan fingerprints are captured and transmitted electronically providing a faster, more accurate fingerprint collection process.
2. How do I schedule an appointment to have my fingerprints collected?
Gemalto Cogent does NOT schedule appointments. Please go to https://www.aps.gemalto.com/az/index.htm for a complete list fingerprint locations and hours. It is recommened that you verify the fingerprint site's hours of operation and whether or not they take appointments for Fingerprinting.
3. Do I need to schedule an appointment?
No, once registered you do NOT need to contact Gemalto Cogent to schedule an appointment. Please go to https://www.aps.gemalto.com/az/index.htm for a complete list fingerprint locations and hours. It is recommened that you verify the fingerprint site's hours of operation prior to traveling, as some sites may have specific instructions. Be advised that fingerprint traffic is typically heavy during lunch hours. Plan your visit to fingerprint locations accordingly.
4. I am not currently in the state of Arizona. Am I able to be fingerprinted in another state?
In addition to any electronic process offered by Thales out-of-state (if that is at all applicable), the applicants can be fingerprinted in any state using an application and fingerprint card provided by DPS. For more information on how to obtain an application and mailing instructions, visit www.azdps.gov/services/public.
5. Can an individual applicant sign up for this program?
This program is available to individuals who have been asked by one of the participating Arizona agencies to be fingerprinted.
Licensing applicants must be associated with a licensed agency, unless the agency is applying for licensure through the Arizona Department of Public Safety.
6. I do not know the reason I need to be fingerprinted. What should I do?
Please contact you employer or licensing agency to determine the reason you are being fingerprinted. It is imperative you are printed under the proper guidelines to ensure your application is processed in a timely and accurate manner.
7. What personal information do I need to complete to register?
The state of Arizona and the FBI require the following demographic information to conduct a fingerprint-based background check:
- Alias (if any)
- Country of Citizenship
- Social Security Number
- Date of Birth
- City and State of Birth
- Eye Color
- Hair Color
- Home Address
- Work/Office Address
- Phone Number
- Email Addres
8. How can I be sure that my personal information is protected during the fingerprinting process?
Gemalto Cogent is committed to safeguarding the privacy of applicant's personal information and ensuring the responsible use of the information collected during the fingerprint-based background check process. Gemalto Cogent complies with all state and federal laws for collecting and submitting applicant fingerprint records.
9. What do I need to bring to my fingerprinting appointment?
Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID. The Registration ID which will be emailed to you after the registration process.
10. Which types of ID are accepted?
Acceptable Primary IDs include:
- State-Issued driver's license
- State-Issued non-driver identity
- U.S. Passport
- Military Identification Card
- Work Visa w/ Photo
- Foreign Passport
- DOD Common Access Card
- Foreign Driver's License
Acceptable Secondary IDs include:
- Bank Statement/Paycheck Stub
- Utility Bill
- Credit Card/Debit Card
- Marriage Certificate
- Birth Certificate
- School ID w/ Photograph
- Vehicle Registration/Title
- Voter Registration Card
- Draft Record
- Social Security Card
- Transportation Worker ID Credential (TWIC Card)
- Certificate of Citizenship
- Certificate of Naturalization
- Native American tribal document
- Permanent Resident Card (I-551)
11. What if I fail to show up for my appointment, or cancel in less than 24 hours?
Contact the fingerprint site at which you made an appoointment to become familiar with their policies. Gemalto Cogent does NOT set up appointments for fingerprinting.
12. How do I obtain the results of my fingerprint-based background check?
The Arizona Department of Public Safety (AZ DPS) processes a fingerprint-based background check. Results can take 10-30 days and are delivered directly to the requesting agency.
You can check your status of your Clearance Card with the AZ DPS by following the contact information here, or you can check the application status directly on the AZDPS Fingerprint Clearance Card Application Status Website.
13. How long does it take to receive a clearance card?
Currently, a clearance card is issued in up to 7 business days for an applicant without a criminal history record. For clearance card applications requiring research it could take up to 30 business days to complete.
14. How long does it take to get a security guard or private investigator registration certificate?
For applicants without a criminal history record, the processing time is currently less than ten days, which may vary.
The processing time may vary for applicants who may have a criminal history record requiring research. The applicant will be contacted if additional documentation is needed.
15. What happens if my fingerprints are rejected?
The applicant will be contacted and will need to provide another set of fingerprints to be processed.
16. Who do I contact if I have not received a rejection notice?
Please contact your agency if you have not received correspondence regarding your results/clearance or a fingerprint rejection.
Please contact the Licensing Unit if you have not received correspondence regarding your security guard or private investigator registration certificate.
17. Is an applicant permitted to work prior to completion of the fingerprint-based background check?
The ability to work on a conditional basis until the results are received vary from agency to agency. Please check with your employer for more information.
For Licensing Unit applicants:
No, an applicant is not authorized to work for an employer that requires their employees to have a background check through the Arizona Department of Public Safety until the fingerprint-based background check has been completed, and an approved Licensing identification card has been received by the applicant.
18. I have been fingerprinted several times in the past. Are you able to use those prints?
Any fingerprints that have been previously submitted for an applicant process are not retrievable nor transferable from the Arizona Department of Public Safety, or by other state or federal agencies.
Clearance cards that are issued with AZDPS Identity Verified Prints (IVPs) only need the current, unexpired IVP # to renew the AZDPS IVP clearance card, as long as the previously taken fingerprints are legible.
19. I do not agree with the results of the fingerprint-based background check. How do I challenge the results?
For criminal records originating in Arizona, contact the DPS Criminal History Records Unit for information on Arizona's record review and challenge process at 877-862-2425 or visit their website.
For criminal records originating outside of Arizona, please contact the Federal Bureau of Investigation at (304)625-5590 or visit their website. for information on the federal review and challenge process.
20. I have a question on how to create agency account or question on creating billing/escrow account with Thales.
If any problem occurs during login or creating an agency billing account, please contact our agency support (GemaltoAPSSupport@thalesgroup.com) with details of the problem and any screenshot of the problem for quicker resolution.
21. Can I get a refund?
If you have not completed fingerprinting you may receive a refund for any fees paid to Gemalto by cancelling your registration here: https://pci.aps.gemalto.com/azperlpub/cancel_registration.pl If you do not complete fingerprinting within 90 days of registering, any fees paid to Gemalto will be refunded automatically.
For information about fees paid to AZ DPS, please refer to their FAQ page here: https://psp.azdps.gov/#homepagefaq