New Mexico Applicant Fingerprinting FAQ's

 

Why conduct FBI background checks?

Numerous state laws require applicants, licensees, or benefit recipients to undergo a national fingerprint based background check. Individuals required to have a fingerprint based background check include:

How do I know my personal information is secure?

Gemalto Cogent is committed to safeguarding the privacy of applicant's personal information and ensuring the responsible use of the information collected during the fingerprint based background check process. Gemalto Cogent complies with all state and federal laws for collecting and submitting applicant fingerprint records. Gemalto Cogent's complete Privacy Policy is posted on the New Mexico homepage (www.aps.gemalto.com).

What is the registration process?

All applicants using the New Mexico Applicant Processing Service (NMAPS) fingerprint service must register prior to being fingerprinted.
PLEASE NOTE: Registration is slightly different for Department of Health applicants than it is for all other applicants that require fingerprinting. Registration is the process of collecting demographic information (name, height, eye color, etc) and payment for the fingerprint service. After registration, applicants receive a registration ID (REG ID) that is unique to their fingerprinting record. The REG ID and a valid form of identification are required at the fingerprint site.
Registration for the Department of Health Applicants:

  1. The facility/employer will register the applicant within the Department of Health’s own registration system. Please contact your facility/employer for details on how you will be registered.
  2. The facility/employer will provide the applicant with a DOCUMENT CONTROL NUMBER. This Document Control Number will act as the REG ID at the fingerprint site.
  3. Once the Document Control Number is provided to the applicant, the applicant may take it and a valid identification to any Gemalto Cogent fingerprint site to complete fingerprinting.

Registration for All Other Applicants:

  1. The facility/agency or applicant must register with Gemalto Cogent at www.aps.gemalto.com. Click “New Mexico,” and Click “Register Online.”
  2. After registration and payment are complete, the applicant will receive a REG ID.
  3. Once the REG ID is provided to the applicant, the applicant may take it and a valid identification to any Gemalto Cogent fingerprint site to complete fingerprinting.

While online registration is the preferred registration method, telephone registration can also be completed by calling 1-877-99NMAPS (1-877-996-6277).  

Fingerprint Sites
Fingerprint sites and their hours are listed at www.aps.gemalto.com > New Mexico > Fingerprint Location Map.

Where do I register for fingerprinting?

Applicants may register online at www.aps.gemalto.com. This is the quickest and most efficient method of registering for a fingerprinting. During registration, your demographic data and payment information will be collected. Please refer to the New Mexico Registration Process on the homepage for complete registration details. Department of Health applicants will be registered by their employer and will not need to register online or by phone. If you are unable to access the internet, you may also register over the phone by calling 1-877-99NMAPS (1-877-996-6277).

Do I need to schedule an appointment to be fingerprinted?

No, appointments are not required. Please go to www.aps.gemalto.com for a complete list of fingerprint locations and hours. Some sites may have site specific instructions, but you do not need to contact Gemalto Cogent to schedule an appointment.

Where are the fingerprint locations in my area?

There are a number of established fingerprint service sites established across the state.  Fingerprint sites hours of operations and procedures may differ from site to site.  Please review the Gemalto Cogent website (www.aps.gemalto.com) regularly for up to date information.

How long will it take to be fingerprinted?

Fingerprinting generally takes between 5 and 10 minutes. The fingerprint site will use your Registration ID to lookup your registration information and then verify your identity using your valid photo ID. After your identity has been verified, the fingerprint site will collect your fingerprint images and the fingerprint process is complete.

What should I bring to the fingerprint site?

You must be registered prior to arriving at a fingerprint site.  You have ninety (90) days to be fingerprinted. After 90 days, your registration will be cancelled, and you will be automatically refunded (if applicable).
The following are required at the fingerprint site:

What are the valid forms of identification?

Gemalto Cogent requires current, valid and unexpired picture identification documents. As a primary form of picture identification, a state-issued driver’s license may be presented by an applicant when being fingerprinted.
For those applicants without a driver’s license, a state identification card may be presented if the state’s identification card standards are the same as for the driver’s license.
In the absence of a driver’s license applicants may provide one or more Secondary Documents including:

Secondary Documentation must be supported by at least two of the following:

What if the address on my photo ID is different than my current address?

The address you registered with does not need to match the photo ID address. Photo IDs are used for verification of likeness, name and social security number. Fingerprint sites have been informed that the address does not need to match the address on the photo ID. 

What are the payment methods?

The following table outlines the accepted payment methods. Cash and personal checks are not accepted.


Payment Method

Description

Credit/Debit Card

Credit/debit card payments are accepted online at the time of registration. You may not pay by credit/debit card at the fingerprinting site.

Money Order

If you are paying by money order, bring a money order to the fingerprinting site. The money order should be made out to Gemalto Cogent for the exact amount of the fingerprint based background check.

Employer/Agency

If your employer/agency is paying for the background check, the agency will arrange payment.

How will the background check results be generated?

After you are fingerprinted, your demographic data and fingerprints will be forwarded to the State and/or FBI. The State and FBI maintain criminal history databases, and your fingerprints will be searched against these databases. Any criminal history associated with your fingerprints will be sent back to your employer.

Who receives my results?

Your employer will receive your background check results. Please contact your employer with any questions regarding your results, as Gemalto Cogent does not have access to them.

What information is contained in a background check report?

Background check reports (criminal history background check or rap sheet) list information taken from fingerprint submissions retained by the state/FBI in connection with arrests. In some instances the report also contains details of: federal employment, naturalization, or military service. If the fingerprints are related to an arrest, the report includes: the name of the department that submitted the fingerprints to the FBI, date of arrest, arrest charge, and the disposition of the arrest. All arrest data is obtained from fingerprint submissions, disposition reports and other reports submitted by agencies having criminal justice responsibilities.

How do I challenge the information contained in my criminal history report?

Gemalto Cogent does not maintain criminal history or control what information is included in the criminal history report. If you have questions about the content of your report, please contact: New Mexico Department of Public Safety at 505-827-9181


If you wish to review your criminal record information, you may refer to the procedures contained in the Code of Federal Regulations, Sections 16.30 through 16.34.
You may also contact the FBI: FBI CJIS Division, Attention: Correspondence Group, 1000 Custer Hollow Road, Clarksburg, WV 26306


The FBI CJIS Division will inform you how to obtain a copy of your identification record and, if necessary, how to challenge the accuracy or completeness of that record.
The Department of Public Safety cannot change your record or the content of your report.

How long after being fingerprinted will the results take to arrive?

After your fingerprints have been submitted, do not contact the fingerprint site.  Do not contact Gemalto Cogent.  Gemalto Cogent cannot provide applicants the status of their background check nor, are we involved in the summary execution of your background check.  Please contact your employer with questions regarding your results, as we do not have access to them.


Complete processing of the FBI Criminal history background check should take no longer than 2 weeks. If the agency you were fingerprinted for does not receive the background check within this timeframe, they should call the New Mexico Department of Public Safety at 505-827-3406 or email nmaps.dps@state.nm.us.

What happens if I do not receive my official Federal Criminal history background check?

After your fingerprints have been submitted, do not contact the fingerprint site.  Do not contact Gemalto Cogent.  Gemalto Cogent cannot provide applicants the status of their background check nor, are we involved in the summary execution of your background check.  Please contact your employer with questions regarding your results, as we do not have access to them.


Complete processing of the FBI Criminal history background check should take no longer than 2 weeks. If the agency you were fingerprinted for does not receive the background check within this timeframe, they should call the New Mexico Department of Public Safety at 505-827-3406 or email nmaps.dps@state.nm.us.

How do out of state applicants complete the fingerprinting process?

Out of state applicants that require a New Mexico background check should:

  1. Obtain two inked fingerprint cards captured on a standard FD-258 applicant fingerprint card.
  2. Register online at www.aps.gemalto.com.
  3. Complete payment (online or send money order with fingerprint cards).
  4. Mail the cards (and if applicable, payment) to:

Gemalto Cogent
APS Department #165
2964 Bradley Street
Pasadena, CA 91107

How do I receive a refund?

You cannot receive a refund if you have already been fingerprinted.
Rejections due to improper registration will require re-registration, re-payment and re-fingerprinting.
To receive a refund, you must cancel your registration. To cancel your registration, please visit: https://www.aps.gemalto.com/nm/index_NM.htm

Can I modify my registration in case of an error made during the process?

You may find that you need to change your registration before you are fingerprinted. Rejections due to improper registration will require re-registration, re-payment and re-fingerprinting. It is your responsibility to verify all data is correct before fingerprints are collected. The table below explains how to modify a registration. There is no charge to modify or cancel your registration.


Information That Needs Updated

Action

  • Name
  • Address
  • DOB
  • Other demographic data

Modify your registration:
https://www.aps.gemalto.com/nmperlpub/check_status.pl?pa=Modi

  • SSN
  • Employer
  • Reason Fingerprinted

Cancel your registration and register again:
https://www.aps.gemalto.com/sbnmperlpub/cancel_registration.pl
After cancelling your registration, you will be refunded (if applicable), and you need to complete a new registration.

Who determines my employment eligibility?

Your employer is responsible for determining your employment eligibility. Gemalto Cogent is not responsible for making hiring decisions. Please contact your employer for information regarding a hiring decision.

How long is my registration valid?

You have ninety (90) days to be fingerprinted. After 90 days, your registration will be cancelled, and you will be automatically refunded (if applicable).
Please check with your employer to see if they have specific fingerprinting timeframe requirements.

What other background checks do I need?

Contact the agency that is requiring your fingerprint background check to inquire about any other background check requirements.

Will applicants receive a receipt verifying that fingerprinting has been completed?

Registration Status and Proof of Print Submission are not provided by the fingerprint site, but these items may be viewed and printed from the Gemalto Cogent website at www.aps.gemalto.com.

What happens if my fingerprint submission is rejected by the FBI?

Poor fingerprint detail may be caused by age, trade, or some other environmental/physical condition. In the case of a fingerprint rejection by the FBI, applicants are requested by the FBI to submit a second set of fingerprints.
Applicants are re-printed at no additional charge.  The rejection process is outlined below: